Frequently Asked Questions

Do I need a Credit Card to purchase from the website?

No. Customers have the option to check out with PayPal or to make an Online Transfer/Bank Deposit
to our NCB account. PayPal provides a platform that allows customers to check out with major Credit/Debit cards or
to transfer existing funds from their PayPal Account.
The NCB Online Transfer/Bank Deposit option allows customers to pay without a Credit/Debit Card. After payment has
been made customers are asked to secure their receipt and forward a copy of the receipt to the Whatsapp Number provided.
Please note order is not confirmed if the receipt is not forwarded.



Do you ship overseas?

Yes, we ship internationally! After entering your shipping address the following page (Shipping) will populate with the
delivery options available to you based on the shipping address provided.



How will I get my items here in Jamaica if I purchase from the website?

Locally, shipping options include Zipmail (Post Office to Post Office, 2-3 Day Delivery),
Local Courier(Door to Door for customers within Kingston and Portmore, Same Day Delivery) ,
Knutsford Express (Islandwide, 1 day Delivery). The JMD cost of each
delivery option is provide in the delivery title.



Why can't I see my checkout total in Jamaican Dollars (JMD)?

Currently our site is only able to accept USD to accommodate the PayPal platform. We've added the currency converter feature
to show the JMD equivalent of items, however, this currency converter does not extend to the checkout page. If you have
a JMD Credit/Debit card you will be charged the JMD equivalent of the USD price listed. If you are using the Bank Transfer/Deposit payment
option simply add the JMD cost of delivery (listed in the delivery title) to the cost of your items in JMD and make the deposit/transfer.



Can I customize items?

Our items are all customizeable, you are able to change the length, colour, coverage, as well as get items made to your measurements!
Customization requests that are not displayed on the product page can be requested by sending an email to
sales@stephscreationsja.com. After requests are vetted for feasibility you'll be provided with an invoice itemizing
requests with the price adjustment if applicable.



Can I get my items faster than the displayed time?

We do offer expedited services at a cost, however, it does depend if time will allow for your order to be expedited.
Inquire via our live chat, email us (info@stephscreationsja.com) or message us on IG/Twitter to see if we will be able to meet time requests.